What is CASP?

The Certified Aging Services Professional (CASP) National Certification Program offers tremendous benefits to aging services professionals, their employers, and the residents they serve. Certification brings a level of professional recognition both to the individuals who have achieved the designation and to the organizations that support them and place a premium on the professional development of their employees. CASP’s unique, comprehensive approach gives facility and program administrators the flexibility and marketability to work in a variety of settings throughout their careers. The CASP mission is to provide core competencies and holistic perspectives required to deliver housing, supportive, and community services responsive to the needs of older people. In response to the mission, the CASP Program recruited highly qualified national leaders in the field of senior living and aging services to write three new, state-of-the-art training manuals, developed from their extensive body of knowledge, for the use of CASP certification candidates.

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Benefits of Certification

The Certified Aging Services Professional (CASP) National Certification Program offers tremendous benefits to aging services professionals, their employers, and the residents they serve. Certification brings a level of professional recognition both to the individuals who have achieved the designation and to the organizations that support them and place a premium on the professional development of their employees.

For individuals, certification can attest to knowledge and expertise, improve career opportunities and marketability, create an incentive for continuing education and training, enhance self-esteem, and demonstrate commitment to a particular profession or career. For the general public, certification can identify those professionals who strive for excellence and carry a perception of value and quality.

CASP certification informs both the employer and the older persons being served that an individual is trained in facility management, is committed to a philosophy of excellence, and has mastered the principles, philosophy, and practice of administration and service delivery across the continuum of care for older adults. Program faculty are highly qualified leaders in fields ranging from management, gerontology, and finance to marketing, architecture, and law. Three state-of-the-art training courses provide the latest information available for facility administrators and managers.

CASP graduates comprise a network of administrators, CEOs, directors, managers, and other specialists in the field. These relationships pave the way for sharing professional development opportunities, resolving management questions, and discussing facility and service delivery issues. The network promotes professionalism in the aging services field through its dedication to quality and excellence. Any organization that encourages its employees’ participation in the CASP Program will benefit by learning the latest aging services and senior living trends, sharing the best practices with professionals from diverse backgrounds, and gaining new resources for the generation of innovative ideas.

In addition, each of the three CASP Core Courses has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long-Term Care Administrator Boards (NAB) and approved for 8 hours of continuing education credit.

CASP certification raises standards among senior living and aging services professionals, provides continuing education opportunities, and promotes a common foundation of knowledge in the field. These benefits are invaluable in a profession that is becoming more competitive each day.

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Program Benefits

CASP and CASP Fellow graduates enjoy all the benefits of those who achieve a professional credential. In addition to those benefits, they also receive the following:

CASP/CASP Fellow Graduate Workshop:
Each year during LeadingAge’s Annual Meeting and Exposition, CASP and CASP Fellow graduates are invited to participate in a special educational session that addresses topics graduates have requested. Staff, CLAS Advisory Group members, faculty, and graduates of the CASP National Certification Program select speakers and topics of discussion.

UNT/CLAS/CASP Evening Celebration:
This annual gala, held during LeadingAge’s Annual Meeting and Exposition, is a favored highlight and includes the Graduation Ceremony. New CASP graduates and alumni gather for one special evening to network, renew their commitment to excellence, and celebrate the incoming class of certified professionals.

CLAS Information Center and Hospitality Booth:
Each year during LeadingAge’s Annual Meeting and Exposition, CASP and CASP Fellow graduates and candidates are invited to visit the Information Center and Hospitality Booth. This booth provides a place to visit with former CASP classmates and alumni, CLAS Advisory Group members, faculty, and CLAS staff.

CASP Ambassador Program:
CASP and CASP Fellow graduates are invited to serve as official representatives of the certification program. Ambassadors are front-line volunteers committed to engaging professionals in leadership development, educating individuals and organizations about the benefits and opportunities of CASP certification, and expanding the network of aging services professionals.

Networking Opportunities:
CASP and CASP Fellow graduates have the opportunity to work with their state associations to create additional networking opportunities at the state and local levels. Alumni may form groups to assist others in their certification efforts, to engage in problem-solving on critical issues in their areas, and to learn from and support one another. Active graduates may also attend CASP Institutes to expand their network and share best practices.

Social Networking Opportunities:
Social networking opportunities are available through Facebook and LinkedIn.
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Certification Requirements

CASP certification requirements include completing the candidacy application process and successfully completing the three CASP Online Distance Learning Courses and their examinations.

The Five Steps to Certification
1. Submit the Candidacy Application and fee.
2. Enroll in online distance learning course(s) and/or package by submitting a CASP Registration Form and payment. (Candidates may submit a course registration form with the Candidacy Application.)
3. Receive a User ID and password to access the online course site(s).
4. Complete three core courses and their exams successfully within specified time-frames.
5. Earn your CASP credential and maintain it through recertification every two years.

Candidacy
The first step toward completing the requirements for CASP certification is to become an approved candidate by completing the Candidacy Application Form and submitting the candidacy application fee. This step should be done in conjunction with registering for one or more of the Online Distance Learning Core Courses.

Candidacy Term Expiration
CASP candidates have two years to complete the requirements for certification. Candidates who do not complete all the certification requirements before their two-year candidacy term expires will be granted one opportunity to reinstate their candidacy status by submitting a new Candidacy Application Form and application fee. Any coursework the candidate is enrolled in or has completed will count toward certification as long as the resubmission of the candidacy application is processed prior to expiration of the initial two-year candidacy term.

Candidacy can be reinstated one time only for an additional two-year period, subject to applicable fees. Candidates who do not complete the program requirements within the maximum four-year period (two candidacy cycles) will be required to restart the certification process from the beginning by submitting a new Candidacy Application, application fee, and enrolling in and passing the exams for all three core courses.

NAB Exception
The CASP Core Courses have been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for eight hours each. Upon successful completion of each Online Distance Learning course examination, candidates will receive eight continuing education credits toward Nursing Home and Resident Care/Assisted Living Administrator licensure renewal.

Licensed nursing home (NHA), residential care (RC), and assisted living (AL) administrators who register for individual courses for NAB credit may choose to apply for candidacy after completing one or two Online Distance Learning courses. Those individuals must submit a Candidacy Application Form and application fee and will have two years from the date that the first course was begun to complete all three courses. Candidates who do not complete all the certification requirements before their candidacy term expires will be required to restart the certification process from the beginning by submitting a new Candidacy Application Form and application fee.

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Course Descriptions

Each course consists of six to seven subject areas broken down into one to four modules of discrete subset(s) of specific topics. Satisfactory completion of all three Core Courses is required for certification.

Core Course 1: Administering the Senior Living Community
This course focuses on the person-centered aspects and principles of senior living management and leadership. It stands apart from other management and administration training programs by specifically focusing on the unique aspects of managing a human services organization serving an elderly population, with emphasis on management and leadership.

The seven content areas are the following:
1. Governance and Strategic Planning.
2. Leadership and Administration.
3. Human Resource Management.
4. Legal Issues.
5. Risk Management
6. Fair Housing
7. Marketing

Core Course 2: Management and the Aging Resident
This course concentrates on the processes of aging and how the special needs of the elderly affect the delivery of housing, healthcare, and human services in a senior living community. This course also integrates principles covering gerontology and management with physical environment considerations addressed in Core Courses 1 and 3 in order to provide a comprehensive understanding of senior living and aging services administration and of the senior living community as a microcosm of the community at large.

The seven content areas are the following:
1. The Aging Society.
2. Biological Aspects of Aging.
3. Social Aspects of Aging.
4. Psychology of Aging.
5. The Continuum of Care and Social Service Networks.
6. Hospitality and Guest Services.
7. Integrating Gerontological Principles with Management.

Core Course 3: Managing the Financial and Physical Environments This course addresses the skills needed to monitor the financial solvency of the senior living and aging services community and the skills required to maintain the physical plant.

The six content areas are the following:
1. Financial Overviews.
2. The Budgeting Process.
3. Trends Monitoring.
4. Development Overview.
5. The Facility Environment.
6. Dining Services.
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CASP Online Distance Learning Courses

In CASP’s required online distance learning courses, candidates complete each of the three core courses in an online format at their own pace, during a six-month time frame that begins on date of their enrollment in the course. The web-based content includes active links, video clips, chat rooms, and discussion boards. PDF files of the courses are provided as an easy way for candidates to print and view course materials if desired. Candidates must have access to a computer with an Internet connection and a valid e-mail address.

The online distance learning format is ideal for candidates who are unable to take time off from work to attend a seminar, who have very hectic schedules and prefer a self-paced learning option or who prefer the ease and comfort of working from their office and homes. This method allows individuals to work independently on the courses, thereby achieving certification as their schedules permit without incurring travel expenses.

The procedure for achieving CASP certification is as follows:

  1. Become an approved CASP candidate in conjunction with registering for the online distance learning courses. Click here for the Candidacy Application Form.
  2. Register for the CASP Online Distance Learning Courses through the CLAS Office by using the CASP Course Registration Form.
  3. Include the NAB CE Credit Request Form with your CASP Course Registration Form in order to obtain NAB Credit for successfully completing your CASP Core Course(s).
  4. Receive a user ID and password to access the online distance learning site.
  5. Course materials are available on the CASP distance learning site and can also be downloaded in a PDF format for printing and viewing. Pre-printed manuals are available for purchase. See Core Course Materials section below for more information.
  6. Candidates may spend as much time as they desire studying the materials for an online distance learning course, with the understanding that they must complete each Core Course within six months from the date of enrollment in the course.
  7. Candidates must successfully pass an examination to complete each Core Course. CASP course examinations are offered during a ten-day time period each month. The exam can be taken during any ten-day testing period within the six-month course enrollment time frame. Click here to view the exam schedule.
  8. Candidates can view their pass or fail exam results through the grade book in the appropriate online course site. Results are posted by the Friday after the ten-day day testing period ends each month. The CLAS office will then send confirmation of pass or fail status in writing. Upon receipt of a passing score, candidates are updated on their status in attaining CASP certification and receive a certificate for each Core Course satisfactorily completed.
  9. If a Candidate has requested NAB CEUs, the CLAS Office will submit the name and license number of each candidate to the appropriate state licensure board within 45 days of successful completion of the course.

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CASP Course Materials

  1. Course manuals in a PDF format are available for download via the online course sites at no additional charge.
  2. Pre-printed manuals are available for purchase from the CLAS Office. Click here for the Manual Order Form.

The six-month time frame for each Core Course begins when a candidate is notified by the CLAS office of official enrollment, not when a purchased manual is received. Upon completing a course, a candidate is automatically enrolled in the next course in the sequence and notified of this status via e-mail. Purchased manuals will not be shipped to candidates until course enrollment is verified.

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Timeline for CASP Online Distance Learning Courses

Registration in a course means that a candidate has submitted the CASP Course Registration Form ordering one or more courses or a package. Enrollment means that a candidate has been placed in an online course.

If a candidate is registering for one course at a time, the registration date and the enrollment date are the same. If a candidate is ordering a package consisting of all three courses, he/she will be automatically enrolled in Core Course 1 and then enrolled in subsequent courses upon completion of the previous course.

Candidates have up to six months from the date of enrollment in an online distance learning course to successfully complete the course or the remaining time left of their two-year candidacy term, whichever comes first.

Candidates have up to ten days to complete a course exam; however, the exam is available only on the specific days listed in the exam schedule. Candidates will not be granted an extension beyond the exam window of a given month or be able to complete a previously started exam during a later scheduled test. The exam can be taken during any ten-day testing period within the six-month enrollment time frame.
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Examinations and Scoring

Candidates are required to complete an examination successfully at the end of each of the three CASP Core Courses. Each of the exams is comprised of approximately 40 multiple-choice and true/false questions and is taken in a computer-based format. Candidates receive a user ID and password from the CLAS Office to access the exam site. There is a ten-day testing period each month during which candidates can access an exam and submit it for grading. Once a candidate enters the exam site, he/she must complete the exam by the end of that testing period. During the testing period candidates can log in and out of the exam as many times as necessary; answers can be saved and changed at any time before the exam is submitted. Failure to submit an exam for grading at the completion of the ten-day period will be considered a failing grade for that exam and will require the candidate to retake the exam subject to any applicable fees. See below for further details regarding retaking an exam.

The testing time frame begins at 12:00 AM (Central Time Zone) on the first day of the testing period and ends at 11:59 pm (Central Time Zone) on the last day of the testing period each month.

Confidentiality of Examination Questions and Scores
Candidates must sign a statement in which they agree that they will not divulge the nature or content of any question on the examination to any individual or entity. Failure to sign and submit this statement will prevent access to the course examination. Breach of this agreement will result in an investigation and possible ineligibility for CASP certification. Exam scores are reviewed only by designated CLAS staff. Exam pass or fail status is considered to be confidential and will not be released to anyone other than the candidate without his or her written permission.

Scoring
Candidates receive their pass or fail exam results immediately online. Seventy percent of the exam questions must be answered correctly to achieve a passing grade. The CLAS Office will then send confirmation of pass/fail status in writing to the candidate.

Retaking an Exam
Candidates have two opportunities to receive a passing grade on each exam within the six month time-frame allotted for completion of each core course. Candidates who fail to electronically submit the exam within the six month time-frame will fail the course. Candidates, who fail to earn a passing score after two attempts, do not submit the exam, or those who exceed the six-month time-frame must pay an exam retake fee for each exam retake.

This option is available only for active candidates who have failed an exam and are still within the two-year candidacy term. If the first candidacy term expires, candidacy can be reinstated one time for an additional two-year period, subject to applicable fees. A candidacy term cannot be extended for an exam retake beyond the maximum four-year period (two candidacy cycles).

Candidates who do not complete the program requirements within the maximum four-year period (two candidacy cycles) will be required to restart the certification process from the beginning by submitting a new Candidacy Application and application fee and enrolling in and passing the exams for all three core courses.
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Continuing Education Credit

The CASP Core Courses have been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for eight hours each. Upon successful completion of each Online Distance Learningcourse examination, candidates will receive eight continuing education credits toward Nursing Home and Resident Care/Assisted Living Administrator licensure renewal.

Candidates seeking to obtain NAB credit for completion of the CASP core courses are required to submit the NAB CE Credit Request Form, available online at http://LeadersInAging.unt.edu and in the Handbook Appendix, to the CLAS Office. Upon successful completion of a core course examination, the CLAS Office will submit the candidate’s name and license number to the appropriate state licensing agency.
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CASP Institute

CLAS offers one or more CASP Institutes per year as an optional educational opportunity that enriches CASP online distance learning coursework through onsite instruction by national experts in the field of senior living and aging services. Faculty will cover a selection of the 48 modules that make up the three core courses of the CASP curriculum. The onsite format is beneficial to those candidates who enjoy learning with the assistance of an instructor, want to share the experiences of their classmates, and flourish in an intensive and animated setting away from the distractions of their employment. CASP onsite programs incorporate these aspects by providing excellent faculty drawn from senior living organizations, including senior housing facilities and programs, consultants and experts in the field of aging services, along with opportunities for interaction and networking among participants.

In order to be eligible to register for the Institute, an individual must be classified as an active CASP candidate and have purchased all three online distance learning courses, or alternatively, be classified as an active CASP graduate.

For specific details about upcoming Institutes, click here.

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Cancellation and Refund Policy

Candidacy Application fees, online distance learning course registration fees, and CASP Certification Packages are non-refundable. One refund exception is offered for an individual who registers for an Institute not bundled within a certification package. Cancellation requests for an Institute (not bundled within a certification package) registration received and/or postmarked no later than 14 days before the course start date will be refunded at 75% of the registration fee. We regret that no refunds can be made for late cancellations. Cancellations cannot be accepted by phone. All cancellations must be submitted in writing either by mail, fax, or email to the following:
Mail: Fax: Email:
University of North Texas
CLAS Office
1155 Union Circle #305098
Denton, TX 76203-5017
(940) 369-7271 CLAS@unt.edu

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Recertification Process

Recertification Policy
CASP and CASP Fellow graduates are required to renew their certification every two years. The purpose of recertification is to ensure that all graduates remain current on the latest educational developments and practices in the field. Graduates must complete a Recertification Application and submit a record of 22 hours of continuing education units (CEUs) along with the corresponding recertification fee in alternating even/odd-year cycles (e.g., a 2008 graduate would recertify in even-numbered years: 2010, 2012, etc.).

Graduates may earn CEUs through the following methods:

  • Attending seminars/conferences: Every 1 hour attended = 1 CEU (no max.)
  • Attending university courses: 1 semester (3 credit-hour course) = 22 CEUs
  • Teaching non-credit university courses: Every 2 hours = 1 CEU (no max.)
  • Teaching for-credit university courses: 1 full-semester (3 credit-hour) course = 11 CEUs (no max.)
  • Paid professional consulting: 4 hours = 1 CEU (max. of 4)
  • Presentations at professional meetings: Each 1.5- to 2-hour presentation with new content = 1 CEU (no max.)
  • Writing an article for a newsletter or magazine: Each article = 1 CEU (max. of 5)
  • Writing, revising, reviewing, or contributing to the development or creation of at least one chapter or module in a new publication or online course : 5 CEUs (max. of 10)
  • Participating in a CARF-CCAC review team or in a facility undergoing the CARF-CCAC accreditation process: 1 site = 5 CEUs (no max.)
  • Self-paced distance learning courses : Number of CEUs limited to the number of hours specified for the course (no max.)
  • Member of a national, state, or local board or taskforce: 1-year term = 3 CEUs (max. of 6)
  • Developing and presenting testimony for a legislative hearing : = 1 CEU (max. of 4)
  • Completing the LeadingAge Leadership Academy program year as a Leadership Academy Fellow = 22 CEUs

Attendance at LeadingAge’s Annual Meeting, Future of Aging Services Conference, any educational offerings through LeadingAge’s state associations, and training offered through local colleges, universities, and professional organizations should be sufficient to meet the CEU requirements for recertification.

Continuing Education Unit Tracking
CASP graduates receive a CEU Tracking Form after graduation. During the two-year recertification period, graduates are responsible for listing any activity that is to be applied toward their biennial recertification and for maintaining all supporting documentation with their records. At the end of two years, graduates receive an invitation to become recertified and a Recertification Application from the CLAS Office. The CEU Tracking Form is then submitted with the Recertification Application and the corresponding recertification fee.

CEU Documentation
Because graduates eligible for recertification are randomly audited, supporting documentation (e.g., certificates, agendas, sign-in-sheets, etc.) and copies of all pertinent forms should be maintained by the graduate. If selected for an audit, the graduate is required to submit all supporting documentation verifying participation in the programs listed on the CEU Tracking Form. Recertification may be denied if verification cannot be provided.

Timeline for Recertification
Recertification applications and fees must be postmarked to the CLAS Office no later than December 31st of the year in which they are due. A late recertification (up to one year past due) is subject to an additional late-recertification processing fee. Graduates who do not renew their certification within the one-year grace period become inactive and must order the CASP Credential Reinstatement package to return to active status (see below for more information).

Graduates who successfully fulfill the recertification requirements receive a letter of approval within six to eight weeks. They also receive a new CASP/CASP Fellow Diploma with new certification validity dates.

Confidentiality of Graduate Status
Active graduate listings are released to the public; therefore, if a graduate's status changes from active graduate to inactive graduate status, that information will be available to the public as well.

Reinstatement of CASP and CASP Fellow Credential
Graduates who have successfully completed the certification program but have allowed their certification to lapse beyond one year must apply to reinstate their credential. Inactive graduates must submit a CASP Recertification Reinstatement Application, provide documentation of 22 CEUs earned during the two years previous to the reinstatement request date,and submit the appropriate fees.

CEUs may be obtained by repeating the CASP Core Courses, which are worth 24 CEUs. In addition, the applicant has the option to register for and submit payment to attend a CASP Institute after purchasing and completing the reinstatement package.

This policy applies only to individuals who have previously successfully completed the CASP Certification program and wish to reinstate their credential after allowing it to lapse.
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CASP Ambassador Program

The CASP Ambassador program allows CASP and CASP Fellow graduates to serve as official representatives of the certification program. Ambassadors are front-line volunteers committed to engaging professionals in leadership development, educating individuals and organizations about the benefits and opportunities of CASP certification, and expanding the network of aging services professionals.

Ambassador Benefits
Opportunity to:

  • Play a central role in developing leaders in aging services and senior living
  • Utilize your leadership skills to increase the value and recognition of the CASP credential
  • Expand your sphere of influence and professional network on the local, state, and national levels .
  • Gain national recognition of your and your organization’s contribution and involvement .

   Ambassador Commitment

  • Commit three hours per month for at least one year .
  • Participate in a quarterly conference call with CASP Ambassadors from around the United States.
  • Recruit at least three new CASP candidates into the certification program per year.

  
   Ambassador Responsibilities

  • Educate colleagues both inside and outside of your organization about CASP certification.
  • Promote CASP Certification at local, state, and national conferences.
  • Distribute marketing and promotional materials for the Online Distance Learning Courses and the CASP Institute .
  • Connect and strengthen the network of CASP graduates in your state.
  • Participate in the annual CASP recertification campaign.
  • Contribute your expertise by participating in CASP advisory work groups, writing newsletter articles, and/or contributing to the online courses by providing new resources and learning exercises.

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Address and Name Changes

It is the responsibility of the graduate to provide the CLAS Office at UNT with correct and updated mailing address information at all times. Changes to candidates’ and graduates’ mailing addresses or names can be submitted via phone, fax, e-mail, or postal mail.

University of North Texas
CLAS – Coalition for Leadership in Aging Services
1155 Union Circle #305098
Denton, Texas 76203-5017
Phone: (940) 565-2733
Fax: (940) 369-7271
CLAS@unt.edu